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Hear what your customers are saying about you on social media. Our social media listening services provide valuable insights to inform your marketing strategy.

Social media listening

Don't let one negative story
ruin your online reputation. Proactively manage your brand image with our online reputation management tools and services.

Brand trust building

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The outcome: actionable insights and best practices for our client to drive their social commerce strategy forward

Our client — major IT company in the EMEA region — wanted to understand the dos and don'ts of social commerce in key regions worldwide, including EU, USA, China, APAC, CIS, Africa, and LatAm. We dug deep to identify key trends in the industry, common user behavior patterns, and the main features of each service.

Uncovering the secrets of social commerce

The outcome: global brand partnerships study that uncovered key patterns of successful campaigns based on cultural insights for the client’s internal creative department.

Our client, a major ride-hailing service, wanted to take their brand to new heights in the South America and Oceania regions. We explored the brand partnerships and activations across the world within the category to identify the best opportunities for our client.

Ride to success with brand partnerships

Our client, a major car dealership, wanted to ensure that they were aware of and could immediately address any negative sentiment about their brand. We implemented a comprehensive monitoring system to track mentions of the brand across various online platforms, and set up alerts to notify the client of any negative sentiment.

Drive away negative sentiment

Our team of experts also developed a crisis management plan to ensure that any negative sentiment was addressed quickly and effectively. As a result, our client was able to mitigate any potential damage to their reputation and maintain a positive image in the minds of their customers.

Community Sensei

Strategy Ninja

Trading Guru

Creative Lord

Content Colonel

Trading Guru